Shipping Policy

Stussy Shop UK ships orders to customers around the world from multiple fulfilment warehouses, ensuring faster delivery to your region. Every piece is quality-checked before dispatch to arrive in perfect condition.

Before your order is dispatched, it goes through picking, quality inspection, and packaging. Please allow the following windows before your order ships:

Once dispatched, here are typical transit times by region:

Delivery times are estimates and may vary depending on location, customs processing, and carrier delays.

Shipping costs are calculated automatically at checkout based on your delivery address, order size, and weight. You’ll always see the exact charge before completing your purchase.

How to Find Your Shipping Cost

1. Add your items to the cart.
2. Go to the checkout page.
3. Enter your delivery address.
4. Your shipping cost updates automatically.

Free shipping promotions are shown clearly at checkout. Larger products or multi-item orders may carry a small surcharge due to size and weight — always displayed before you pay.

We partner with trusted local and international carriers. Products ship from multiple global warehouses for faster regional delivery:

• Royal Mail — UK domestic delivery
• DHL Express — primary international carrier for most countries
• FedEx & UPS — US and select international routes
• USPS — US domestic economy shipping
• Aramex — Middle East and South Asia deliveries
• Local Postal Services — final-mile delivery in select regions

The exact carrier is assigned at dispatch and named in your confirmation email alongside your tracking number.

1. Order Confirmed — instant confirmation email with your order number.
2. Processing — up to 7 business days. No tracking number yet.
3. Dispatched — second email with tracking number and carrier details.
4. In Transit — track using your Order Number and Billing Email on our Track Your Order page.
5. Delivered — your order arrives. Any issue? Contact us immediately.

Customs Duties & Import Taxes

Orders shipped internationally may be subject to customs duties, import taxes, or VAT. These charges are:

• Not included in our product or shipping prices
• The responsibility of the customer as the importer of record
• Set by your country’s customs authority — outside our control
• Usually payable before or upon delivery

Worldwide Coverage

We ship to most countries globally. Products ship from multiple warehouses worldwide to ensure faster delivery to your region. If your country doesn’t appear at checkout, we’re currently unable to fulfil that order.

Please double-check your shipping address before placing an order. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address at checkout.

Changing an Address After Ordering

Address changes are generally not possible once an order enters processing. Email support@stussyshopuk.com immediately with your order number and we’ll do our best if the order hasn’t shipped yet.

If you receive the wrong size due to a fulfilment error on our part, we’ll fix it at no extra cost:

1. Email us at support@stussyshopuk.com within 7 days of delivery.
2. Include three clear photos showing the size measurements — chest, length, and sleeve — plus the size label.
3. We’ll review and send you the correct size at no additional cost once verified.

Lost Packages

If tracking shows no movement for more than 10 business days, contact us and we’ll open a carrier investigation on your behalf.

Marked Delivered, But Not Received

• Check around your property and with neighbours
• Check with your local post office or delivery depot
• Allow 24–48 hours — packages are sometimes scanned early
• Contact us within 7 days of the marked delivery date if still unresolved

Damaged on Arrival

Email us within 48 hours of delivery at support@stussyshopuk.com with your order number and at least 3 clear photos of the damaged item and packaging. We’ll arrange a replacement or refund once verified.

While we aim to meet every estimate, some delays are outside our control:

• Holiday seasons (Nov–Jan) — Christmas and peak periods add 2–5 extra business days. Shipping times may vary slightly during busy holiday seasons.
• Carrier disruptions or industrial action
• Customs delays on international shipments
• Natural disasters or extreme weather events
• Public holidays in the country of origin or destination

We’re always here to help if you have any questions about your order. When a significant delay arises, we’ll proactively email you with an update.

Have a question about your shipment? Please include your order number in any shipping-related enquiry so we can assist you as quickly as possible.