Return & Exchange Policy

Our return and replacement process is reserved for items that arrive defective, damaged, missing, or incorrect. We do not accept returns for change-of-mind, styling preference, or self-selected sizing errors.

Orders can be cancelled free of charge within 24 hours of being placed. After that, your order enters processing and can no longer be cancelled. If a return is approved (damaged, missing, or wrong item), the item must be reported within the relevant timeframe and shipped back within 15 days of delivery in original, unworn, unwashed condition.

If you receive a damaged product, you’re eligible for a refund or replacement:

1. Contact us at support@stussyshopuk.com within 48 hours of delivery.
2. Share your order number and clear photos of the damage.
3. We verify and confirm whether a refund or replacement is appropriate.

If something from your order didn’t arrive, contact us within 24 hours of delivery with your order number and details of which item(s) are missing. We’ll investigate and arrange a replacement or partial refund as appropriate.

If we sent the wrong item or size, contact us within 7 days of delivery with your order number, photos of the item received, and a photo of the size label. We’ll send the correct item at no extra cost once verified.

In select cases where a non-damaged return is approved at our discretion, a restocking fee of 7.99% of the order value is deducted from the refund to cover handling and inspection costs.

We don’t offer direct one-for-one exchanges. The fastest route is to follow the refund process for your qualifying item, then place a new order for the size or item you want.

Outside of damaged, missing, or incorrect items, all sales are final. We do not accept returns for:

• Items that don’t fit as expected — please review our size guide before ordering
• Change of mind after purchase
• Items that have been worn, washed, or used
• Orders where the customer selected the wrong size at checkout

For approved returns, the following are the customer’s responsibility and are non-refundable:

• Return postage to ship the item back to us
• Original outbound shipping charges
• Any customs fees or import taxes paid on the original shipment

1. Contact Support — email support@stussyshopuk.com within the relevant window.
2. Share Evidence — order number, description, and photos where applicable.
3. Await Confirmation — we’ll review and confirm if your return is approved.
4. Ship It Back (if applicable) — pack securely with invoice, send within 15 days.
5. Inspection — we inspect on receipt and email the outcome.
6. Refund or Replacement — resolved per Section 11.

Refunds are applied to your original payment method. Bank processing times beyond this point are outside our control.

Questions about a return or exchange? Include your order number so we can help you faster.